- General Check-in / Check-out Policy is as per below:
a. Check-in time is 1pm and check-out time is 11am
b. Early check-in and Late check-out will be considered on Subject to availability,
- In case of cancelation of booking 48 hours prior to arrival no cancellation charges apply. After which 1 nights retention will be applicable
- Amendment of bookings is allowed until only 48 hours prior to arrival.
- Certain privileged booking rates or special offers are not eligible for cancellation, refund or any change. The Customer is therefore advised to check the room description and any such conditions carefully prior to making a booking. Keys Hotels shall not be liable to cancel or refund any monies or alter any bookings if booking are made under such privileged booking rates or special offers.
- Upon cancellation of booking, the refund of the booking amount will be initiated. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the same payment mode (i.e. debit card/ credit card/ net-banking) by which the booking was made by the Customer. The refund process may take 10-15 business days.
- Children up-to 7 Years of age can stay free. Additional charges may be applicable for children between 7 and 13 years. 14 years will be charged as per extra adult rate.
- In keeping with our heightened security procedures we request you to provide your photo-identity proof while checking-in. Indian Nationals can present any of the following which is mandatory: Passport, Driving License, Voter ID Card, Pan Card. Foreign Nationals are required to present their passport and valid visa
- For No-Show:- If you fail to arrive at the hotel on the arrival date the entire reservation will be
cancelled automatically by the hotels and you will be charged the cost of the whole reservation.
If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please urgently contact us so that we can keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund will be issued.